LGR Telecommunications Blog

Knowledge is power

Posted on: August 27, 2013

“Knowledge sharing is an activity through which knowledge such as information, skills, or expertise is exchanged among people, friends, families, communities or organizations.” (Definition courtesy of Wikipedia).

The concept of “knowledge” is generally treated as an object; something that is acted upon by a subject. In this sense, we can say people use knowledge to carry out specific actions. Obtaining that knowledge comes in various forms or flows, some of which include:

  • Explicit knowledge, which is shared when specific information is transferred between parties with the intent to convey a particular type of knowledge.
  • Tacit knowledge, which is shared when general knowledge is transferred by means of socialisation (teaching, speaking, networking).
  • Embedded knowledge, which is shared when routined or organised structures define a specific method of activity (through training, processes and procedures, certification bodies, etc).

LGR regards knowledge as part of their intellectual property and they invest heavily in ongoing training and knowledge transfer. Our knowledge base provides us with a competitive edge in a rapidly growing technological environment. However, there are still certain challenges involved with knowledge transfer. Some people may, for example, resist sharing their knowledge for any number of reasons – they may fear losing their stakehold in what they consider to be their sole property; or they may fear becoming obsolete if they do not hold unique information; they may even fear that they will lose their status as the “go to” person for a specific area within the company. The fact of the matter though, is that “shared” knowledge is never “lost” knowledge, and it often prompts improved productivity and understanding of challenging issues. Francis Bacon famously said “Knowledge is power”, and understood better than most, that sharing knowledge is the basis for growing further knowledge.

In an effort to simplify the process of knowledge sharing, LGR has employed various methods. These include training, documentation and most recently, the questions 2 answers tool.

Q2A is an open source Q&A platform for PHP/MySQL. This Q&A site has one goal – to share knowledge. Users are enriched by commenting, voting, notifications, points and rankings.

Apart from the benefit of interaction with like-minded individuals, users can use their answers (or questions) to link to documentation on the LGR wiki, or elsewhere. In this way, Q2A will attract search engine traffic to the LGR wiki site.

At the moment, this system is only available to LGR staff. As the system grows though, the potential may increase to include partners and other selected contributors. Users are required to register to participate. The site provides an interface to post, read and rate questions or answers.

Go ahead! Take that step and start sharing!

Text by Karen Nel (Document Administrator for LGR)

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